Responsible Gaming
at 99x04 — Play Smart,
Stay Safe
At 99x04, we believe that gambling should be an enjoyable form of entertainment — never a source of financial stress or emotional harm. Our responsible gaming programme gives every player in Bangladesh the tools, information, and support they need to stay in control of their experience at all times.
Our Commitment
Our Commitment to Safe Play
99x04 is built around the belief that gambling is entertainment — a way to enjoy cricket betting, live casino games, and slots with excitement and engagement. However, we also recognise that for a small number of players, gambling can transition from leisure into something more problematic. It is our duty as a responsible platform to act early, proactively, and compassionately whenever we detect or receive reports of gambling-related harm.
Our responsible gaming framework is embedded into the core of how 99x04 operates. From the moment you register an account — which requires confirmation that you are 21 years of age or older — to every deposit, every session, and every withdrawal, our systems are actively working to ensure your experience remains safe, controlled, and within your personal means.
We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We understand that financial pressures and social dynamics vary across communities, and we take our responsibility to all of these players equally seriously. Whether you deposit ৳500 or ৳50,000, our responsible gaming tools and our support team are equally available to you at no charge and with no stigma attached.
This page outlines every tool, resource, and piece of guidance available to you as a 99x04 player. We encourage you to read it fully, to use the tools that are right for you, and to reach out to our support team the moment you feel that gambling is no longer purely enjoyable.
Important Notice: Gambling involves financial risk. The games and betting markets on 99x04 are designed for entertainment purposes only. Never gamble with money you cannot afford to lose, never chase losses, and never borrow money to fund gambling. If you feel you are losing control, use our self-exclusion tools or contact our support team immediately.
21+ Age Restriction: 99x04 is strictly for adults aged 21 and above. We enforce this requirement through mandatory date-of-birth collection at registration and KYC identity verification for all accounts. Any account found to belong to a person under the age of 21 will be closed immediately, all funds returned, and all winnings voided. If you suspect a minor is accessing 99x04, please contact us immediately at [email protected].
Core Principles of Responsible Gaming
Six pillars that define how 99x04 approaches player protection and harm prevention across Bangladesh.
Age Verification
Every 99x04 account must be held by a person aged 21 or above. We collect date of birth at registration and conduct full KYC identity checks — including NID or passport verification — before allowing deposits or withdrawals. Zero-tolerance for underage gambling is non-negotiable at 99x04.
Deposit Limits
Take control of your spending by setting daily, weekly, or monthly deposit limits on your 99x04 account. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory 7-day cooling-off period. Decreasing a limit takes effect instantly, giving you full protection the moment you decide you need it.
Self-Exclusion
If you feel that gambling is having a negative impact on your life, you can self-exclude your 99x04 account for a period of 30 days, 90 days, 6 months, 1 year, or permanently. During self-exclusion, your account is locked and all marketing communications are suspended. Reinstatement after a temporary exclusion requires a mandatory review.
Session Time-Outs
Set a daily session time limit on your account — ranging from 30 minutes to 8 hours. When your session time is reached, you will be automatically logged out and prevented from logging back in for the remainder of that calendar day in Bangladesh Standard Time (BST, UTC+6). This tool is particularly effective for managing late-night play sessions.
Reality Check Reminders
Enable reality check pop-ups that appear at regular intervals during your gaming session — every 30, 60, or 90 minutes — to show you how long you have been playing, how much you have deposited and won or lost in that session, and to give you the option to end the session or continue with full awareness of your current position.
Loss Limits
In addition to deposit limits, 99x04 allows you to set a maximum net loss threshold for a given day, week, or month. If your net losses reach the threshold you have set, your account will be placed in a play-protected state for the remainder of that period, preventing further wagers until the limit resets or you make a formal request to adjust it downward.
Your Protection Tools in Detail
Every tool listed below is available to all registered 99x04 players free of charge. Access them through your account settings or by contacting our support team.
Deposit Limits
Cap how much you can fund your account in a given timeframe. Available periods and features:
- Daily limit (resets at 00:00 BST)
- Weekly limit (resets Monday 00:00 BST)
- Monthly limit (resets 1st of month)
- Instant effect on reduction
- 7-day delay on increases
- Set via Account Settings
Self-Exclusion
Temporarily or permanently lock your account from all gambling activity at 99x04.
- 30-day exclusion
- 90-day exclusion
- 6-month exclusion
- 1-year exclusion
- Permanent exclusion
- All marketing suspended
Session Limits
Control how long you can play in a single day to prevent excessive session lengths.
- 30-minute daily session cap
- 1, 2, 4, or 8-hour options
- Auto-logout when reached
- Cooldown prevents re-login
- Resets daily at 00:00 BST
- Instant activation
Loss Limits
Set a maximum net loss cap to ensure your session losses never exceed your comfort level.
- Daily net loss cap
- Weekly net loss cap
- Monthly net loss cap
- Play-protected state on breach
- Instant effect on reduction
- 7-day delay on increases
How to activate these tools: Log in to your 99x04 account and navigate to Account Settings → Responsible Gaming. All protection tools are available there with immediate effect. Alternatively, contact our 24/7 live chat support team inside the platform or email [email protected] and our team will apply the restriction to your account on your behalf, typically within 15 minutes.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. It can affect players of all backgrounds and income levels. The warning signs below are recognised indicators used by responsible gaming organisations worldwide. If you recognise several of these patterns in your own behaviour, we strongly encourage you to use our self-exclusion tools and to seek support.
It is important to understand that problem gambling is a recognised condition — not a moral failing or a sign of weakness. Thousands of Bangladeshi adults are affected by gambling-related harm each year. Seeking help is a sign of strength, and 99x04 is here to support you through that process without judgment.
If you are concerned about a family member or friend who may have a gambling problem, many of the signs below can also be observed in others. Approaching the person with empathy and encouraging them to seek help — rather than confronting them with blame — is generally the most effective first step.
- Gambling with money you cannot afford to lose, including rent, food, or bill money
- Chasing losses — continuing to gamble in an attempt to recover previous losses
- Spending more time gambling than originally intended on a regular basis
- Feeling restless, irritable, or anxious when you are unable to gamble
- Neglecting work, studies, family responsibilities, or personal health due to gambling
- Borrowing money from family, friends, or lenders to fund gambling activity
- Concealing the extent of your gambling from family members or close friends
- Feeling that gambling is the only way to escape problems or relieve stress
- Making repeated unsuccessful attempts to cut down or stop gambling
- Lying about the time or money spent gambling when asked by someone close to you
- Experiencing significant mood swings tied to gambling wins and losses
- Selling or pawning personal possessions to fund gambling deposits
How to Get Help
If you believe gambling is becoming a problem, take action now. The following steps will help you regain control — our support team is ready to assist at every stage.
Acknowledge the Problem
The first and most important step is recognising that gambling is causing harm in your life. Review the warning signs listed above. If three or more of those patterns apply to your current situation, it is time to take action. You do not need to reach a crisis point before seeking help — early intervention is always more effective.
Use Self-Exclusion Immediately
Log in to your 99x04 account and activate self-exclusion from the Responsible Gaming section of your Account Settings. Choose a period that feels right — even a 30-day exclusion can provide significant relief and space for reflection. If you are unable to access your account, contact our live chat support team and request immediate account suspension.
Contact Our Support Team
Our 24/7 live chat team is trained to handle responsible gaming conversations with empathy, discretion, and without judgment. You can also reach us via email at [email protected]. Our team can apply account restrictions on your behalf, provide information about available resources, and escalate your case to our dedicated player protection team if needed.
Speak to Someone You Trust
Talking to a family member, close friend, or trusted colleague about a gambling problem is a powerful step. Isolation tends to worsen gambling-related harm. If you do not feel comfortable speaking to someone you know, consider reaching out to a professional counsellor or support organisation — seeking outside help is a sign of courage, not weakness.
Review Your Financial Situation
Take stock of any financial harm that gambling may have caused — debts, overdue bills, or gaps in savings. Creating a clear picture of your financial situation, however difficult that may be, is an essential step toward recovery. Where possible, ask a trusted person to help you create a realistic budget and repayment plan. Avoid taking out additional loans to cover gambling debts.
Urgent Help: If you or someone you know is in immediate distress related to gambling — including thoughts of self-harm — please contact emergency services immediately. Your wellbeing is far more important than any account balance, bet, or gaming session. 99x04 support staff are available 24/7 via live chat and can also help connect you with appropriate crisis resources.
Contact Our Responsible Gaming Team
Live Chat — 24/7
The fastest way to reach our player protection team. Access live chat directly inside your 99x04 account. Average response time: under 2 minutes.
Email Support
Write to [email protected] with the subject line "Responsible Gaming Request". Our dedicated player protection team will respond within 24 hours with personalised guidance and account actions.
WhatsApp Support
Available 08:00 to 00:00 Bangladesh Standard Time (BST, UTC+6) for responsible gaming queries, account restrictions, and general player wellbeing support.
Protecting Young People
99x04 operates a strict 21+ age policy and enforces it through mandatory identity verification. However, we also recognise that parents and guardians have a role to play in preventing young people from accessing gambling content online. If you share a device with anyone under the age of 21, we strongly recommend implementing the following safeguards.
Never share your 99x04 login credentials with anyone, including family members. Your username and password are personal to you and grant full access to your account balance and all gaming features. If you suspect your account has been accessed by a minor, contact our support team immediately.
Use parental control software to block access to gambling websites on shared devices. A number of free and paid tools are available for Windows, macOS, Android, and iOS that can restrict access to specific categories of websites — including online gambling — for specific user profiles or device users.
Keep gambling apps and websites logged out when not in use, and ensure your device is password or biometric-protected so that a young person cannot access a logged-in session without your knowledge.
Device-Level Filtering
Install parental control software on any shared device. Most modern operating systems include built-in family safety features. On mobile devices, use screen time settings or family link tools to block gambling-related content categories entirely for child profiles.
Account Security
Enable two-factor authentication (2FA) on your 99x04 account to prevent unauthorised access. Always log out after each session, particularly on shared devices. Never write down or share your password with household members regardless of age.
Report Underage Access
If you discover that someone under 21 has registered or used a 99x04 account, report it to our support team immediately at [email protected]. We will investigate, close the account, and return any deposited funds without question. Protecting minors is our highest priority.
Tips for Healthy Gambling
Gambling responsibly is something every player can practise from day one. These straightforward guidelines help keep your 99x04 experience enjoyable and within healthy boundaries.
Set a Budget Before You Play
Decide in advance exactly how much you are willing to spend in a session and treat that amount as an entertainment expense — not an investment. Once your budget is spent, stop playing regardless of your current balance or game result.
Take Regular Breaks
Step away from the screen every 30 to 60 minutes during a gaming session. Use 99x04's built-in reality check reminders to prompt these breaks automatically. Fatigue and continuous play impair judgement and tend to lead to larger and riskier bets.
Gamble for Fun, Not Income
Online casino games and sports betting are forms of entertainment with a built-in house edge. Never approach gambling as a reliable source of income or a way to solve financial difficulties. If you find yourself thinking about gambling as a financial strategy, this is a warning sign to address immediately.
Never Chase Losses
Chasing losses — increasing bet sizes or continuing to play in an attempt to win back money already lost — is one of the most common and harmful gambling behaviours. Accept losses as the cost of entertainment and walk away when your session budget is exhausted.
Play at 99x04 — Responsibly
Explore cricket betting, live casino, and slots knowing that 99x04's full suite of responsible gaming tools is always just one tap away. Your safety is our priority.